FREQUENTLY ASKED QUESTIONS
HOW MUCH WILL I HAVE TO PAY FOR SHIPPING?
Ground Shipping is free in the continental U.S., (minimum order of $68). Two day priority shipping $39, and Next day shipping $99. Prices are per rug. We ship to Alaska, Hawaii and select countries throughout the world. See pricing below or at checkout.
DO YOU SHIP TO EUROPE?
Please email us to confirm prices for anything outside USA ( excluding AK and HI). It is based Shipping,
- Europe start at $60
- Australia Start at $80
- Canada Start at $40
HOW DO YOU SHIP & HOW QUICKLY WILL I RECEIVE MY ORDER?
We ship FedEx Ground. All of our rugs are shipped with 24-48hrs from your purchase date unless otherwise specified on your order.
WILL I HAVE TO PAY SALES TAX ON MY PURCHASE?
If you are outside the state of South Carolina and New York, you will NOT incur any sales tax.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover.
IS YOUR WEBSITE SECURE?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Comodo to guarantee our highest level of security compliance yet.
HOW DO I PLACE AN ORDER?
You may place your order 7 days a week, 24hrs a day. You may also email us at firstname.lastname@example.org if you need help with anything.
CAN I DELAY THE SHIPMENT OF MY ORDER?
Yes. To place an order with a delayed shipping date send an email to email@example.com and we will call you back. Please leave your phone number.
WHAT HAPPENS IF MY ORDER ARRIVES AND I’M NOT HAPPY WITH IT?
30 Day Hassle FREE returns; If for any reason you are not 100% satisfied with your purchase you may return it for a full refund. We offer hassle free returns, simply email us at firstname.lastname@example.org to obtain an RMA # (return merchandise authorization) for your return.
Note: Rug pads are cut to order and therefore non-returnable.
DO YOU CHARGE RESTOCKING FEE?
We do not charge a restocking fee if rugs are returned within 30 days of receiving. Returns received after 30 days will incur a restocking fee.
WILL I PAY FOR SHIPPING BACK?
We offer FREE returns on all purchases (excluding AK & HI and international orders), which we’ll either email you a return label, or simply have the order picked up from your address for your convenience. ($5 pickup fee may apply if you request a pickup)
WHEN WILL MY REFUND BE PROCESSED?
Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.
WHAT IS YOUR CONTACT INFORMATION?
email@example.com or call 888-791-5559 ext. 1.