FREQUENTLY ASKED QUESTIONS
WHICH RUG IS RIGHT FOR ME?
Please see the diagram below from bloomingdales.com to help you answer this question. Additionally feel free to email us at jzhome@jillzarin.com with any styling questions.
HOW MUCH IS SHIPPING?
Ground Shipping is free in the continental U.S. with a minimum order of $68. Two day priority shipping is $39, and next day shipping is $99. We ship to Alaska, Hawaii and select countries throughout the world. See pricing below or at checkout.
DO YOU SHIP TO EUROPE?
Please email us to confirm prices for anything outside the USA (excluding AK and HI).
- Europe starts at $60
- Australia starts at $80
- Canada starts at $40
HOW DO YOU SHIP & HOW QUICKLY WILL I RECEIVE MY ORDER?
We ship FedEx Ground. All of our rugs are shipped with 24-48hrs from your purchase date unless otherwise specified on your order.
WILL I HAVE TO PAY SALES TAX ON MY PURCHASE?
You will be required to pay sales tax if you reside in one of the following states: Minnesota, Michigan, Maryland, Virginia, Rhode Island, Ohio, Louisiana, Kansas, Indiana, North Carolina, Illinois, Georgia, Washington DC, New Jersey, New York and Florida.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. We also offer PayPal, Amazon Pay and Afterpay.
IS YOUR WEBSITE SECURE?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Comodo to guarantee our highest level of security compliance yet.
HOW DO I PLACE AN ORDER?
You may place your order 7 days a week, 24hrs a day. You may also email us at jzhome@jillzarin.com if you need help with anything.
CAN I DELAY THE SHIPMENT OF MY ORDER?
Yes. To place an order with a delayed shipping date send an email to jzhome@jillzarin.com and we will call you back. Please leave your phone number.
WHAT HAPPENS IF MY ORDER ARRIVES AND I’M NOT HAPPY WITH IT?
For all of our rugs we offer returns within 30 days of purchase. We do charge a restocking fee (see pricing below) and will provide you with a shipping label to make your return. To start a return simply email us at jzhome@jillzarin.com. All returns after 30 days are at our discretion.
Restocking fee
- Rugs under 7'10- $15
- Rugs over 7'10- $25
Note: Rug pads are cut to order and therefore non-returnable.
DO YOU CHARGE A RESTOCKING FEE?
Yes, please see above.
WILL I PAY FOR SHIPPING BACK?
We offer FREE shipping for returns on all rugs (excluding AK & HI and international orders). We’ll email you a return label. Please note, we may charge a restocking fee.
WHEN WILL MY REFUND BE PROCESSED?
Refunds are processed within 5-7 business days after the package is delivered at our facility back to your form of payment.
CLEANING ADVICE
Indoor Rugs:
Regularly vacuum the top of the rug, then flip it over and vacuum the back of it. For stains use a dry sponge with surface cleaner to lift the stain, only use a little bit of a water if necessary. Every 6 months, take your rug outside for a deep cleaning. Once outside, unroll it and prop it up on a fence or porch railing. Hit the back of the rug with a broom until you no longer see clouds of dust and dirt escaping.
Wool rugs can be washed with a wet rag, but rug should air dry as not to soak through to floor.
Outdoor Rugs:
Area rugs attract a lot of dirt and dust when outside. Use a broom or leaf blower to remove debris from the surface of your area rug. If you desire to clean the entire rug, mix a solution of dish soap and water in a bucket. Then, scrub the rug using a large nylon brush. Finish by rinsing with a hose and place the rug in a location for proper drying.
Wool Rugs:
Be extra vigilant when vacuuming. Do not use beater bar, especially within the first few months of use. Wool rugs tend to shed when they are brand new, once the loose fibers have been shaken out, the rug should look great for years to come!
ARE THE RUGS NON-TOXIC?
Yes, rest assured, our rugs are non-toxic.
WHAT IS YOUR CONTACT INFORMATION?
jzhome@jillzarin.com