Jill & Ally Shipping policy:

Free ground shipping on orders over $75 to anywhere in the contiguous United States (excluding AK & HI).  Expedited shipping options are available to choose from. Orders ship within 2-4 business days, 1-2 weeks for Custom Masks. Orders placed on Friday after 3:00 PM EST will begin processing the following Monday. Transit times do NOT include Saturday, Sunday, or Holidays.

Please note, we do not ship outside of the United States at this time. 

All packages sent via UPS or USPS will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped.  PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN DELIVERED TO THE CORRECT LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Jill Zarin Home is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with UPS or USPS. All customers are encouraged to contact UPS or USPS about a missing or undelivered package.  In the event that your package is lost or misplaced, we will do our best to assist you.

Have a large bulk order? Contact Us for pricing and shipping rates. Orders over 50 units can be shipped internationally.

 *No returns or exchanges on Masks, Mask Necklaces or Mask Bags

**Should your crystal mask arrive damaged, please contact info@jillzarin.com within 24 hours of receiving the product.